Gaya APA
Tjiptono, F.
(2001).
Total Quality Management
(
ed.1, cet.1)
.
yogyakarta:
penerbit andi.
Gaya MLA
Tjiptono, Fandy.
"Total Quality Management".
ed.1, cet.1
yogyakarta:
penerbit andi,
2001.
Text.