Gaya APA

Tjiptono, F. (1997). Prinsip-Prinsip Total Quality Service (ed.1). yogyakarta: Andi Yogyakarta.

Gaya MLA

Tjiptono, Fandy. "Prinsip-Prinsip Total Quality Service". ed.1 yogyakarta: Andi Yogyakarta, 1997. Text.